Privacy Policy
Last updated: 27 October 2026
This Privacy Policy explains how Unna by Anna Lucas ("Unna", "we") collects and uses your personal information when you visit unnabyannalucas.com, buy from us, or write to us. We collect only what we need, we never sell your information, and you can ask us at any time to see, correct or delete it.
1. Who is responsible for your information
Unna by Anna Lucas is responsible for your personal information. Unna by Anna Lucas is a brand operated through PT Yonara Bali, in Bali, Indonesia. For anything about your information, contact us at info@unnabyannalucas.com.
2. What we collect
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When you buy: your name, email, shipping address, phone number if you give it, and what you ordered. Payments are made through PayPal; we never see or store your card number. If you pay by bank transfer, we receive the bank details shown on your transfer.
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When you create an account: your name, email and a password, which is stored securely by our website platform and never visible to us.
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When you write to us or join our newsletter: your name, email and your message.
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When you visit the site: technical information such as your device, browser, approximate location (country or city) and the pages you view, collected through cookies as explained in our Cookie Policy. Statistics and visit recordings are only collected if you accept them.
3. Why we use it
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To process, ship and support your order, and to answer your questions.
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To manage your account if you create one.
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To send you our newsletter, only if you signed up. Every email has a link to unsubscribe.
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To understand how visitors use the site and improve it, only with your consent.
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To meet our legal obligations, such as keeping order records, and to prevent fraud.
4. Our legal basis (for visitors in Europe and the UK)
We use your information to fulfil your order (contract), because you agreed (newsletter and analytics cookies, which you can withdraw at any time), because the law requires it (order records), or for our legitimate interest in keeping the site secure.
5. Who helps us
We share your information only with services that help us run Unna, and only what they need:
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Wix – website, online store, account login, chat, forms and newsletter.
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PayPal – payments.
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Shipping carriers – to deliver your order.
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Microsoft Clarity – anonymous visit statistics and recordings, only if you accept analytics cookies.
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Google – information about how our site appears in Google Search (no personal data is shared).
Some of these services are based outside your country, including in the USA. They are required to protect your information with appropriate safeguards. We never sell your personal information or share it for advertising.
6. How long we keep it
Order records are kept as long as tax and accounting rules require. Account and newsletter information is kept until you delete your account or unsubscribe. Messages are kept as long as needed to help you. Analytics data is kept for a limited time and then deleted by the service.
7. Your rights
Wherever you live, you can ask us to see the information we hold about you, correct it, delete it, or stop using it for the newsletter or analytics. If you are in Europe or the UK you can also ask for a copy in a portable format, object to how we use it, and complain to your data protection authority. If you are in California, we do not sell or share your personal information.
To use any of these rights, write to info@unnabyannalucas.com with "Privacy" in the subject. We reply within 30 days.
8. Security
We use reasonable measures to protect your information, and our website and payment providers use encrypted connections. No method online is 100% secure, so please keep your account password private.
9. Children
Our site is not intended for children under 16, and we do not knowingly collect their information.
10. Changes
We may update this policy. The date at the top shows the latest version; important changes will be shown on the site.
11. Contact
For any question about your privacy: info@unnabyannalucas.com